Terms of Service

These terms are an agreement between you and Philometrix Ltd ("we", "us"). We are a company registered in England and Wales, company number 17357225, with our registered office at Suite RA01, 195–197 Wood Street, London E17 3NU.

They cover your subscription to Philometrix and your use of the software. By buying a subscription, starting a trial or using the software, you agree to them. If you accept them on behalf of a company, you confirm that you are authorised to do so, and "you" means that company.

1.1 While your subscription or trial is active, we give you a non-exclusive, non-transferable licence to install and use Philometrix in your business, including to carry out work for your own clients.

1.2 Each seat is for one person on one computer at a time. If a computer has not checked its licence online for 15 days, its seat is freed when you sign in on another computer. To move a seat sooner, email support@philometrix.com.

1.3 The software is licensed, not sold. We and our licensors own all rights in it.

1.4 The software includes open-source components that come with their own licences. Nothing in these terms limits your rights under those licences.

2.1 If you start a trial with a payment card, your paid subscription begins at the end of the trial and your card is charged, unless you cancel before the trial ends.

2.2 If we give you a free licence without a card, it ends automatically on the date we tell you, and you will not be charged.

3.1 Our prices are shown on our website. You pay in advance, monthly or yearly, through our payment provider, Stripe.

3.2 Your subscription renews automatically at the end of each period until you cancel it.

3.3 You can switch between monthly and yearly billing from your billing page. A switch to yearly is charged straight away, with credit for the unused part of your month. A switch to monthly takes effect at the end of the year you have paid for.

3.4 We may change our prices. We will tell you at least 30 days before a new price applies to your subscription, and it will take effect from your next renewal.

3.5 If a renewal payment fails, you keep access while Stripe retries the payment. If the payment still fails, your subscription ends and the software stops working.

3.6 If a payment is refunded in full, or disputed with your card provider, the subscription it paid for ends at once.

4.1 You can cancel at any time from your billing page, linked on our website, or by emailing support@philometrix.com. Your subscription then ends at the end of the period you have paid for, and you can use the software until then. If you cancel during a free trial, you are not charged.

4.2 We do not refund part-used periods, except where the law requires us to.

5.1 The software checks your licence online from time to time. It keeps working offline for up to 14 days after the last successful check.

5.2 When your subscription or trial ends, the software stops working. Your files stay on your computer and remain yours.

You may not:

(a) share your seat or your sign-in with anyone else, or use one seat on more than one computer at a time;

(b) sell, rent, lend or sublicense the software, or give anyone outside your organisation access to it;

(c) bypass, disable or interfere with the licence checks;

(d) copy, modify, reverse engineer or decompile the software, except where the law or an open-source licence allows it;

(e) use the software to build a competing product.

Sharing the results you create with your clients is allowed.

7.1 Your data stays on your computer. We do not receive it and cannot access it.

7.2 You own your data and everything you create with the software, including models, results, reports and presentations.

7.3 You are responsible for keeping your own backups.

7.4 Our Privacy Policy explains how we handle the small amount of personal data we do receive.

8.1 Updates are included in your subscription. The software tells you when a new version is available. We may improve and change the software over time.

8.2 Support is by email at support@philometrix.com. We aim to reply within two working days.

Philometrix produces statistical estimates, forecasts and budget recommendations from the data you give it. They depend on that data and on your modelling choices, and they are not guaranteed. You are responsible for checking the results and for the decisions you make with them.

10.1 We will provide the software with reasonable skill and care. Beyond that, and to the extent the law allows, the software is provided "as is", and we do not promise that it will be free of errors or work without interruption.

10.2 We are not liable for any loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss.

10.3 Our total liability to you under or in connection with these terms is limited to the fees you paid us in the 12 months before the event that gave rise to the claim.

10.4 Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that the law does not allow us to limit or exclude.

11.1 These terms apply for as long as you have an active subscription or trial.

11.2 We may suspend or end your access if you seriously or repeatedly break these terms, or if you do not pay. Where it is reasonable, we will warn you first and give you a chance to put things right.

11.3 When your access ends, your licence ends and you must stop using the software. Sections 7, 9, 10 and 13 continue to apply.

We may update these terms. We will publish the new version here with a new effective date. If a change is significant, we will email you at least 30 days before it applies to you, and you may cancel before it takes effect.

13.1 If you buy Philometrix as a consumer, you have legal rights under UK consumer law, and nothing in these terms affects them.

13.2 These terms and our Privacy Policy are the whole agreement between you and us about Philometrix.

13.3 If a court decides that part of these terms cannot be enforced, the rest still applies.

13.4 If we do not enforce a right straight away, we can still enforce it later.

13.5 You may not transfer your rights under these terms without our written consent. We may transfer ours to a business that takes over Philometrix.

13.6 Nobody else has any rights under these terms.

13.7 These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Support: support@philometrix.com
Everything else: hello@philometrix.com
Philometrix Ltd, Suite RA01, 195–197 Wood Street, London E17 3NU